Privacy Policy

Types of personal information we collect

We collect the following types of personal information directly from you or your use of our Services

Contact and account information, such as your name, email address, usernames, postal address, company name, position, and other details.

Content, including any text or image prompts you provide to generate a video, and any video content our Services provide to you based on your prompts.

Feedback or correspondence, including any information you provide us when you contact us with questions, feedback, reviews, or otherwise communicate with us.

Your preferences and interests, including how you prefer to receive communications about our activities and publications. If you make a purchase from us, we work with a third-party payment processor to process your payment information.

Device, usage, and activity information, such as the device you use to access our Services, how you browse, use, and interact with our Services, and identifiers such as your IP address, which we obtained from your online interactions with us. See “Interacting with us online” below for details.

Information collected from other sources

Almost all the personal information we collect comes directly from you. However, we may obtain certain information from other sources . For example, if you create or log into your Moonvalley account through a third-party single sign-on integration (such as Google), we will have access to certain information from that platform, such as your name, email address, and any other information the third-party platform discloses about you in accordance with that platform’s procedures.

Information we derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your general location based on your IP address, or your interest in certain types of content based on how you use our Services

What we do with your information

We use the information we collect to:

Provide and support the Services. This includes operating, maintaining, and delivering the Services, managing user accounts, and providing user support.

Communicate with you. This includes responding to your requests, contacting you in case of any issue with your account, and sending you announcements, updates, security alerts, and support and administrative messages.

Improve and monitor our Services. This includes evaluating and improving our Services and your experience, improving our Platform based on feedback, customizing our Services based on your interests, preferences, or usage, identifying usage trends, developing new products and services, and related data analytics.

Protect you and us. This includes investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity, complying with legal and regulatory requirements, and protecting our property (including the Services), interests, and legal rights as well as the property, interests, and legal rights of others.

Promote our business. This may include sending you promotional communications about our business or the Services, advertising to you directly or through third parties based on your interests or preferences, and determining the effectiveness of our promotional campaigns.

Assess and engage in business transactions. This includes the evaluation and execution of the purchase or sale of all or part of a business or its assets.

Disclosing your information

Affiliates and service providers. To perform the activities mentioned above, we may provide your information to our affiliates and vendors that perform services on our behalf. We use service providers to perform the following functions:

• Process payments

• Support our internal business operations (like our compliance and human resources functions).

• Assist with IT functions, such as operating and protecting our Services and other IT assets.

• Improve our ability to communicate and manage our relationship with you.

• Help identify products and services that may be of interest to you.

• Obtain professional advice and services, such as from lawyers or accountants.

Other third parties. We may provide your personal information to other third parties to:

Protect you and us. This includes investigating and protecting against fraudulent, harmful, unauthorized or illegal activity, complying with legal and regulatory requirements, and protecting our property (including the Services), interests, and legal rights and the property, interests, and legal rights of others. It also includes responding to requests for information received from government agencies, regulators, or law enforcement that we determine to be legitimate.

Promote our business. This includes publicly sharing or posting user content that you may have generated using the Services. We won’t do this unless you have given us permission.

Advertise our business. This includes providing information about you and your activities on our Services to advertising partners in order to advertise to you and others who may have similar interests on other websites, apps, or platforms. See “Interacting with us online” below for more information.

Assess and engage in business transactions. This includes the evaluation and execution of the purchase or sale of all or part of a business or its assets.

Any other person or organization with your direction or consent.

Interacting with us online

We use tracking technologies, such as cookies, pixels, and SDKs, to collect information about your interactions with the Services and our marketing communications. These technologies help us improve our Services and marketing communications, personalize your experience, and analyze your interactions with us, including to see which areas and features of our Services are popular and count visits.

We also engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. To do this, Moonvalley and these partners may use cookies, pixels, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, interaction with ads, and conversion information. This information is used to deliver advertising targeted to you on other companies’ sites or mobile apps, understand the effectiveness of this advertising, analyze and track data, determine the popularity of certain content, and better understand your activity.

You can usually adjust your browser settings to remove or reject browser cookies. Your device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

Additional Information

International Transfers and Storage

Our staff and service providers are located around the globe. This means that we may store, access, or transfer your information outside of your home province, state, or country, and your information may be subject to the laws of these jurisdictions. This means that, just like in your home jurisdiction, we or a third party may be required to disclose your information in response to valid demands or requests made by governments, regulators, courts and law enforcement authorities in these other jurisdictions.

Destruction and retention

We retain your information only as long as we need it for the purposes we collected it and as described to you in this privacy policy. We have procedures to help us determine the appropriate length of time we will retain your information. The length of time we retain the information depends on the relevant Service, the sensitivity of the information, and the purposes for which we use it..

We have procedures to guide what we do when we no longer need your information for these purposes. We may securely destroy, delete, erase it, or convert it to an anonymous form. You can contact us using the contact information below if you have questions about how long we retain your information.

Children

Our Services are not intended for children and we do not knowingly handle personal information about anyone under 18 years of age. If you think we may be handling personal information about anyone under 18 please contact us immediately using the information below.

Privacy Rights and Choices

Depending upon where you reside and the laws applicable to Moonvalley, we allow you to request access to or deletion or correction of your personal information. To do this, reach out to us using the information under “Contact Us” below. Please note that you may be required to verify your identity before we provide you with access to or delete any of your personal information.

In addition, you may ask questions about our privacy practices, or submit a complaint. If you live in certain jurisdictions, you may also have other privacy rights.

Some other choices you have include:

1. Unsubscribing from marketing or promotional emails by following the instructions in those emails

2. Managing your cookies preferences (see “Interacting with us online” above)

3. Ceasing use of our Services and closing your account at any time

Contact Us

To submit an access or correction request, exercise your privacy choices, ask a question, or submit a complaint, please contact us at support@moonvalley.com.

Privacy Policy Updates

This Privacy Policy was last updated September 26, 2024 and may be updated periodically to reflect changes to our personal information practices. If we make changes, we will notify you by revising the date in this section. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you regularly.